Frequently Asked Questions
Where are you located?
What are the requirements to participate on a study?
The general requirements to participate on any study at SGS Stephens, Inc. can be found here along with other helpful information about study criteria. If you have questions about a specific study, please reach out to our awesome recruiting team at 833-530-7596 Monday through Friday from 9:00AM-7:00PM CST and they will be happy to assist you.
What do I have to do to participate?
We are excited that you want to participate! Once you are sure that you meet the general requirements, which can be found here for Dallas and here for Phoenix, you can apply online for the study of your choice under our studies (Richardson or Phoenix) or you can call our recruiting team at 833-530-7596 Monday through Friday from 9:00AM-7:00PM CST and they will be happy to help find a study that’s right for you.
How do I know SGS Stephens is not a scam?
SGS Stephens has been conducting clinical trials since 1989 for major cosmetic and consumer care product and pharmaceutical companies worldwide and has 2 locations located in Texas and Phoenix. We also have affiliate labs where we conduct studies in Japan, India and South Korea. You can also see a list of our publications with many of the major cosmetic consumer care product companies. Also, please check us out on our social media platforms:
Do I get paid at the first visit?
SGS Stephens, Inc. does not compensate people on the first study visit. If you do not qualify for the study we will pay you $20 for your time. That check will be mailed to you in 2-3 weeks. If you qualify and finish for the study, we will make every effort to have a check on your final visit. If the study length is 2 weeks or less, the check may not be available until 2-3 weeks after you complete your visit.
Do I get paid the full amount if I missed a visit?
Some studies we compensate on a per visit basis and some pay per completion of the entire study. The compensation amount will be outlined in the Informed Consent you sign before participating in the study.
I haven't received compensation for the study yet. What should I do?
Compensation for Study Participation
Panelists will be compensated either for completing the study or for completing some visits. Compensation varies between studies and it will be outlined in the Informed Consent, which you will receive before you participate in the study. If you haven't received your check, please contact your study coordinator. Their name and contact information will be listed on your paperwork. We will make every effort to have a check on your final visit. If the study length is 2 weeks or less, the check may not be available until 2-3 weeks after you complete your visit.
Compensation for Disqualifying from a Study
If you disqualified from a study, you will receive a $20 check in 2-3 weeks by mail. If you haven't received your check, please contact your study coordinator. Their name and contact information will be listed on your paperwork.
If you no longer have your paperwork with your study coordinator's information, please contact us:
What happens during my first visit?
Watch this short video for a look at the first study visit. https://youtu.be/tVSS0x3TVvA
How do I cancel or reschedule my study visit?
Cancelling or Rescheduling a First Visit
We understand that things come up. If you need to reschedule or cancel an appointment, you can call our recruiting team at 833-530-7596 Monday through Friday from 9:00AM-7:00PM CST and they will be happy to assist you.
Cancelling or Rescheduling a Return Visit
If you are already enrolled on a study and cannot make your return appointment, please reach out to your assigned study coordinator. Their contact information is on your study paperwork.
What to bring to the visit?
If it is your first visit please bring a valid photo ID or passport, any products requested by your recruiter, a list of your currently used medications (if applicable), and a great attitude.
If you are enrolled and coming to a return visit, please bring your diary and all test products used on the study.
How long are the visits?
The number of visits and procedures are unique to each study. Your informed consent document goes into detail about the procedures done at each visit and how long the visit will take.
Why didn’t I qualify for the study I came in for?
We are required to follow the client's requirements for the study, and unfortunately it meant you didn't meet their requirements. We try our best to get everyone on a study that they would qualify for. The requirements are different for every study, so if you didn't qualify for one, it doesn't mean you won't qualify for another one of our studies. We always have new studies coming up that you can qualify for.
I came in for my study and the staff told me the study filled. What does that mean?
A study filling means that we have met the required number of panelists needed for that study and cannot accept anymore. We understand your frustration when you have planned things around your appointment and you are turned away. If this happens, we always contact our panelists as soon as we are notified the study has filled. When we schedule panelists, there is always a chance that the study will fill earlier than expected, and our recruiting team reviews this during the screening process with the panelists so there are no surprises. If a study fills early, we try our best to get you onto another study that fits you best.
I was scheduled to come in for a new study but it was cancelled or rescheduled for a different day. Why does this happen?
This typically occurs when a client postpones or cancels a study. We contact scheduled panelists as soon as we are notified.
Do you have weekend studies?
Yes, on very rare occasions we do have studies on the weekends.
How often do you get new studies?
If I refer someone will I get compensated?
How long do I have to wait to be on another study?
This depends upon the study requirements but a majority of our studies require a 2-4 week break period before you can participate on another study. The break period for each study is listed on the study page on the website.
I keep applying for studies but haven't been contacted. What should I do?
Please call us at 833-530-7596 Monday through Friday from 9:00AM-7:00PM CST.
Sometimes we get more people applying than we are able to contact about a study, or when you applied the information provided wasn't correct and we haven't been able to get in touch with you. Please call us. We are happy to hear from you!
What’s in the product? Is it safe?
If the client provides us with a list of the ingredients we would be happy to show them to you upon request. We require our clients to perform safety testing prior to us testing them.
Can we keep the products that we use on a study?
Unfortunately, you must return all products at the time you complete a study.
Can I be on multiple studies at once?
You are only allowed to be on 1 study at any given time.